Our Policies and Procedures

Privacy and Data Protection

• Waltham Forest Adult Learning Service Privacy Notice 2024-25 (pdf, 173 kB)
• EBS Data Protection Statement 2022-23 (pdf, 273 kB)
• Greater London Authority GLA Privacy Notice 2022-23 (pdf, 113 kB)

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Equality, Diversity, and Inclusion

• Equality, Diversity, and Inclusivity Policy 2022-23 (pdf, 362 kB)
• Inclusive Learning Policy 2022-23 (pdf, 360 kB)

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Learner Policies

• Learner Roles and Responsibilities (pdf, 204 kB)
• Multiple Course Enrolment Policy 2022-23 (pdf, 128 kB)
• Complaints Procedure (pdf, 112 kB)

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Fees and Refunds

• Fees Policy - Waltham Forest Adult Learning Service (pdf, 316 kB)
• Refund Policy - Waltham Forest Adult Learning Service (pdf, 118 kB)

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Safeguarding and Wellbeing

• Safeguarding Adults at Risk and Children Policy 2022-23 (pdf, 185 kB)
• Safeguarding Online Policy 2022-23 (pdf, 185 kB)
• Health and Safety Policy 2022-23 (pdf, 290 kB)

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Learning and Support

• Information Advice Strategy 2022-23 (pdf, 205 kB)

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Subcontracting and Provider Information

• Subcontracting Policy 2023-24 (pdf, 174 kB)
• Sub Contractors Provider Information - 2022-2023 (pdf, 215 kB)

To ask for our policies in a different format, please contact us using adult.learning@walthamforest.gov.uk.